We want you to be completely happy with your purchase. We believe strongly in our products and their quality so if you are not fully satisfied about the honey you have bought from us, please email us within 14 days of purchase at firstname.lastname@example.org We’ll refund the price.
However in order to receive the refund Please let us know the following:
- Confirmation email containing your Delivery Number
- Delivery documentation containing your Delivery Number
- List and description of goods to be returned
- Reason for returning goods
It may take up to 10-15 working days for your parcel to reach us. Returned items will be processed within 5 working days of when we receive them. Please take care when packaging the parcel so that items are not damaged on their return to us. We will reimburse the cost of shipping to you.
Please forgive us if you receive a damaged parcel or it doesn’t match the description of what you ordered. We’ll also happily refund or replace your item(s).
Below are some good reasons for returning your order. Please help us by emailing email@example.com with a details of the issue.
- Glass jar damaged or broken on arrival
- Honey does not meet your expectations – a quality issue with the product
- We’ve got it wrong and your product differs from the order you placed
All returns must be sent to our Polish office at:
Nowe Bystre 117B